Forums >> General Discussion >> Feature Requests >> Group or Report for No Update Notification
Group or Report for No Update Notification
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Join Date: 2016-12-19
Posts: 5
Posted: 2018-01-12 11:02:11 AM

It would be very helpful if the devices that have not reported in in 24 hours would show up in a "No Update Notification" group, or you could run a report to gather a list right then, on demand, of the devices that have not checked in rather than waiting for the daily email for the list. Thanks!

Forum Superstar

Join Date: 2014-04-09
Posts: 506
Posted: 2018-01-12 06:58:01 PM

This is a premium service;

No Update Notification
If you cannot afford any missing location data, you should sign up for this service. When the app stops updating location for over 24 hours, we send a request to force a location update. If the device does not respond, we will notify you by email. There are situations that you don''''''''t have update. The users might have uninstalled the app, disabled location service; or the device loses internet connection. When this happens, we will email you. If 24 hour is too long for you, contact us and we can adjust it.

oops just read your post again. It seems you already know of this service but wish to know in a different fashion.


Join Date: 2016-12-19
Posts: 5
Posted: 2018-02-01 11:31:32 AM

Yes we already pay for this service. I was just asking if we could do an on demand pull of this info, and also if you guys could make the devices go in to a group when they stop updating. Just for organization sake.

Best of the Best

Join Date: 2010-01-27
Posts: 1447
Posted: 2018-02-01 10:40:11 PM

This "no update notification" services does not send an on-demand update after 24 hours. If the on-demand update does not result in a location update, then the server sends an email to you.