dandan
Newbie
Join Date: 2016-04-12
Posts: 9
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Posted: 2017-07-18 07:59:06 PM
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not showing the real time tracking, not showing the history, no on-demand update.
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dandan
Newbie
Join Date: 2016-04-12
Posts: 9
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Posted: 2017-07-18 08:34:43 PM
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For example, I know for sure the phone moved around this morning, yet it still shows the last location 12 hours ago of a different city.
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dandan
Newbie
Join Date: 2016-04-12
Posts: 9
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Administrator
Best of the Best
Join Date: 2010-01-27
Posts: 1447
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Posted: 2017-07-18 08:48:56 PM
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There are a lot situations that might cause the no update issue:
- The device is turned off completely and therefore the app cannot run.
- The device does not have internet access to upload the location data to the server.
- The device is in airplane mode.
- The user has removed the app from the device.
It is hard to say which situation is currently affecting the device. If you have the device, you can look into the app to see if any error message. If you need help, you can send the log file to us and we can investigate for you. To send the log file, open the app and click Menu button -> Email to Supports. Make sure to write something in the body of the email to reference to this email. Otherwise, your log file will be ignored.
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mteicher
Forum Superstar
Join Date: 2014-04-09
Posts: 506
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dandan
Newbie
Join Date: 2016-04-12
Posts: 9
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Posted: 2017-07-18 09:33:02 PM
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Thanks for the reply.
1) The device has never been turned off.
2) I even tried to manually start & stop the tracker several times.
3) The device was not in the airplane mode.
4) The device doesn''t have any cellular or WiFi data restrictions.
FYI, this is on a iPhone 6s. It has been working fine for the last 6 months, even working out of country.
Quote: Quoted From Administrator:
There are a lot situations that might cause the no update issue: - The device is turned off completely and therefore the app cannot run. - The device does not have internet access to upload the location data to the server.
-The device is in airplane mode. - The user has removed the app from the device.
It is hard to say which situation is currently affecting the device. If you have the device, you can look into the app to see if any error message. If you need help, you can send the log file to us and we can investigate for you. To send the log file, open the app and click Menu button -> Email to Supports. Make sure to write something in the body of the email to reference to this email. Otherwise, your log file will be ignored.
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mteicher
Forum Superstar
Join Date: 2014-04-09
Posts: 506
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Posted: 2017-07-18 10:27:16 PM
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My daily driver is a 6s.
Can you see and post what the logs show after you do a stop and wait 5 seconds and then start again?
You said "2) I even tried to manually start & stop the tracker several times."
When you restarted it were there any errors.
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Administrator
Best of the Best
Join Date: 2010-01-27
Posts: 1447
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dandan
Newbie
Join Date: 2016-04-12
Posts: 9
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Posted: 2017-07-19 08:59:39 AM
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Quote: Quoted From mteicher:
My daily driver is a 6s.
Can you see and post what the logs show after you do a stop and wait 5 seconds and then start again?
You said "2) I even tried to manually start & stop the tracker several times."
When you restarted it were there any errors.
1) I did not install iOS beta.
2) this morning reinstalled followmee app, relogged in. It shows tracker is running, again, the MAP is not updating.
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mteicher
Forum Superstar
Join Date: 2014-04-09
Posts: 506
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craigcmc
Newbie
Join Date: 2017-02-08
Posts: 1
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Posted: 2017-07-25 11:55:36 AM
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I too have been having trouble. It does not upload the most recent time, seems to be an hour to an hour half off. I select on demand update and it does nothing. This just recently started happening like this week.
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dandan
Newbie
Join Date: 2016-04-12
Posts: 9
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Posted: 2017-07-26 04:45:45 PM
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Quote: Quoted From craigcmc:
I too have been having trouble. It does not upload the most recent time, seems to be an hour to an hour half off. I select on demand update and it does nothing. This just recently started happening like this week.
Same here, on Demand doesn''t do anything.
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dandan
Newbie
Join Date: 2016-04-12
Posts: 9
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dandan
Newbie
Join Date: 2016-04-12
Posts: 9
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mteicher
Forum Superstar
Join Date: 2014-04-09
Posts: 506
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Posted: 2017-07-27 04:57:55 PM
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I suggest you take administrators advice and email them with the logs as requested 9 days ago.
"To send the log file, open the app and click Menu button -> Email to Supports. Make sure to write something in the body of the email to reference to this email. Otherwise, your log file will be ignored."
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dandan
Newbie
Join Date: 2016-04-12
Posts: 9
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Posted: 2017-07-30 01:53:17 PM
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Thanks, the problem seems Web account info is not being synched with phone App, I logged in & logged out, even though I changed the email address, on the app it still shows the old email address. The update on the phone still wants me to pay the $3.99 version.
Quote: Quoted From mteicher:
I suggest you take administrators advice and email them with the logs as requested 9 days ago.
"To send the log file, open the app and click Menu button -> Email to Supports. Make sure to write something in the body of the email to reference to this email. Otherwise, your log file will be ignored."
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