Frequently Asked Questions

How do I disable unused app hibernation in Android?

You need to disable this new Android settings "Unused apps - Remove permissions" (unused app hibernation), which is enabled by default. This setting places the app in a hibernation state where the app will stop running, if a user has not interact with the app for a few months. Since this app is designed to track in the background without user interaction, it is important that you disable this settings.

Android 13

Android 12

Android 11

Android 6 - 10

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What permission does the Android app need?
How do I ignore the app from battery optimization in my Android?
How do I enable background data in Android?
What additional settings do I need to set for some Android models?
Why does the Android app show an error message about Google Play services?

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