The FollowMee app requires the following settings and permissions. If your Android app is not tracking, you should check below. Each item is linked to a FAQ page. Make sure to come back to this page for the next item.

• Location service
• App permissions
• Battery optimization
• Background data
• App hibernation
• Device specific setting for Samsung (excluding Android 9 and up), Huawei, Sony, Xiaomi, Elephone, Asus, OPPO
• Google Play Service. Most Android devices have it by default with the exception of some Chinese branded devices

If any of the required settings or permissions is not set, the app will prompt you when you open it. The menu button will become red. Opening the menu screen will show you the problems.





To alert you when the required setting is disabled, enable option "Email me when location service or other critical setting is disabled in tracked device" on your account page.

Related
How do I enable location service in Android?
What permission does the Android app need?
How do I ignore the app from battery optimization in my Android?
How do I enable background data in Android?
How do I disable unused app hibernation in Android?
What additional settings do I need to set for some Android models?
Why does the Android app show an error message about Google Play services?

Contact us if you have any questions.