FAQ
Support
General
How this GPS tracker app works?
How do I view location?
How do I add a device to track?
How do I set up a geofence?
How does FollowMee protect my privacy?
What should I do if the map page does not show up-to-date location?
Does my phone need cellular service to run this GPS tracker app?
Does this GPS tracker app work in a tablet?
Why the app cannot login to the server?
What is the Full-time Vehicle Tracking Device setting?
Can I use this tracker app to record my state residency status?
Account and Device
How much does the FollowMee service cost?
Can I track multiple devices with one account?
What is account level subscription?
What is login token? Can I have my users to install and set up this GPS tracker app with my FollowMee account, without knowing my account password?
How do I change the device name as appeared on the map page?
I replace my device. How can I transfer the paid service to my new device?
What is a delegate account?
How do I group my devices in my account?
How can I stop the users from accessing the map without sign in?
How do I delete my account?
Business Use
How do I use this GPS tracker app for business use?
What is login token? Can I have my users to install and set up this GPS tracker app with my FollowMee account, without knowing my account password?
What premium services do you provide?
How do I use this GPS tracking app for time tracking purpose?
How do I configure the app settings through MDM?
Location Sharing
My location data is protected by my credential. How can I share my location?
How can I embed the map of my shared location to my web site?
How can I temporarily hide a device on the embedded map?
Can I customize the icon on the embedded map?
I use my API key to share my location. Can I regenerate the API key?
iPhone
What iOS settings do I set to allow the app to track in the background?
Why I have this error message: Location service is denied for this application?
Does this GPS tracker app continue to run if Background App Refresh is disabled in my iOS device?
How can I make the app invisible in my iOS device?
Will the GPS tracker app restart itself in my iOS device if it is terminated by a user?
Android
How do I enable location service in Android?
How do I exclude the app from battery optimization in my Android?
What other Android settings do I set to allow the app to track in the background?
Why does the Android app show an error message about Google Play services?
When I install the Android GPS tracker app, why it asks numerous permission requests?
Do you offer stealth mode for the Android app?
Will this GPS tracking app continues to track my Android phone if it is terminated by a user?
Windows
Why I cannot set the track interval smaller than the default?
Why this GPS tracker app stops after 2 weeks?