FAQ

General

• How this GPS tracker app works?
• How do I view location?
• How do I add a device to track?
• How do I set up a geofence?
• How does FollowMee protect my privacy?
• What should I do if the map page does not show up-to-date location?
• Does my phone need cellular service to run this GPS tracker app?
• Does this GPS tracker app work in a tablet?
• Why the app cannot login to the server?
• What is the Full-time Vehicle Tracking Device setting?
• Can I use this tracker app to record my state residency status?

Account and Device

• How much does the FollowMee service cost?
• Can I track multiple devices with one account?
• What is account level subscription?
• What is login token? Can I have my users to install and set up this GPS tracker app with my FollowMee account, without knowing my account password?
• How do I change the device name as appeared on the map page?
• I replace my device. How can I transfer the paid service to my new device?
• What is a delegate account?
• How do I group my devices in my account?
• How can I stop the users from accessing the map without sign in?
• How do I delete my account?

Business Use

• How do I use this GPS tracker app for business use?
• What is login token? Can I have my users to install and set up this GPS tracker app with my FollowMee account, without knowing my account password?
• What premium services do you provide?
• How do I use this GPS tracking app for time tracking purpose?
• How do I configure the app settings through MDM?

Location Sharing

• My location data is protected by my credential. How can I share my location?
• How can I embed the map of my shared location to my web site?
• How can I temporarily hide a device on the embedded map?
• Can I customize the icon on the embedded map?
• I use my API key to share my location. Can I regenerate the API key?

iPhone

• What iOS settings do I set to allow the app to track in the background?
• Why I have this error message: Location service is denied for this application?
• Does this GPS tracker app continue to run if Background App Refresh is disabled in my iOS device?
• How can I make the app invisible in my iOS device?
• Will the GPS tracker app restart itself in my iOS device if it is terminated by a user?

Android

• How do I enable location service in Android?
• How do I exclude the app from battery optimization in my Android?
• What other Android settings do I set to allow the app to track in the background?
• Why does the Android app show an error message about Google Play services?
• When I install the Android GPS tracker app, why it asks numerous permission requests?
• Do you offer stealth mode for the Android app?
• Will this GPS tracking app continues to track my Android phone if it is terminated by a user?

Windows

• Why I cannot set the track interval smaller than the default?
• Why this GPS tracker app stops after 2 weeks?