FAQ
Support
General
How the FollowMee GPS tracker app works?
Does my phone need cellular service to run this GPS tracker app?
Does the FollowMee GPS tracker app work in a tablet?
What should I do if the map page does not show up-to-date location?
How does FollowMee protect my privacy?
Account
How much does the FollowMee service cost?
Can I track multiple devices with one account?
What is account level subscription?
What is login token? Can I have my users to install and set up this GPS tracker app with my FollowMee account, without knowing my account password?
How do I change the device name as appeared on the map page?
I replace my device. How can I transfer the paid service to my new device?
What is a delegate account?
How can I stop the users from accessing the map without sign in?
How do I delete my account?
Business Use
How do I use this GPS tracker app for business use?
What is login token? Can I have my users to install and set up this GPS tracker app with my FollowMee account, without knowing my account password?
How do I configure the app settings through MDM?
How to group my devices in my account?
How to allow group manager to view only his own group of devices?
How to download location report?
How do I improve the accuracy of mileage on the downloaded report?
How to use I use this FollowMee app for time tracking purpose?
Location Sharing
My location data is protected by my credential. How can I share my location?
How to embed my map on my web site?
Can I customize the icon on the embedded map?
How do I overlay a KML file on my embedded map?
How can I temporarily hide a device on the embedded map?
I use my API key to share my location. Can I regenerate the API key?
iPhone
What iOS settings do I set to allow the app to track in the background?
Why I have this error message: Location service is denied for this application?
Does this GPS tracker app continue to run if Background App Refresh is disabled in my iOS device?
How can I make the app invisible in my iOS device?
Will the GPS tracker app restart itself in my iOS device if it is terminated by a user?
Android
What Android settings and permissions are required for the app?
How do I enable location service in Android?
What permission does the Android app need?
How do I ignore the app from battery optimization in my Android?
What other Android settings do I set to allow the app to track in the background?
Why does the Android app show an error message about Google Play services?
Do you offer stealth mode for the Android app?
Will this GPS tracking app continues to track my Android phone if it is terminated by a user?
Windows 10
What is the difference between the Universal Windows Platform (UWP) store app and the desktop app?
How do I enable required permissions for the Windows 10 app?
How can the app track when my Windows 10 device is in sleep mode?