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Frequently Asked Questions

Why does the tracker app not follow my configured track interval? I set it to 1 minute but the app only wakes up every 5 minutes.

We use an android function to wake up the app according to your track interval. But some devices does not implement this function correctly. For these devices, you need to set the option "Exact Interval" in the app settings. The app will try a different function call, which will use slightly more battery power.

If the problem still persists, this might be related to the power saving setting of the device (please do not confuse this setting with our app setting Power Saving Mode). In Huawei phone, goto Settings -> Power Saving. The default power plan is Smart, which causes the problem. Change the power plan to Normal.

New Samsung Galaxy models have a phone setting called “Smart Manager" which prevents certain tasks from running in the background in order to preserver battery. You need to disable the "App Optimization" mode for this FollowMee app (or System Service for the stealth app).

This GPS tracking app does not track in background in my Android device. How do I fix it?
What should I do if the map page does not show up-to-date location?

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