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Frequently Asked Questions

This GPS tracking app does not track in background in my Android device. How do I fix it?

This problem commonly happens in Android v6 and Android v7 devices. The cause is that this GPS tracking app is included in battery optimization. As a result, it cannot wake up to track in the background. To exclude this app from battery optimization, go to Settings -> Battery -> "Configure Button" -> Battery Optimization. By default, this screen shows apps that is not optimized for battery. Drop down the option list and select "All Apps". Scroll down to locate "FollowMee". Select "Don't Optimize" and touch the "Done" button.

For Samsung Galaxy S8 or newer models, go to Settings -> Device Maintenance -> Battery -> Unmonitored Apps. Add the FollowMee app to the unmonitored apps. Older Samsung Galaxy models have a similar setting called “Smart Manager" which prevents certain tasks from running in the background. You need to disable the "App Optimization" mode for this app.

For Huawei devices, this GPS tracking app only tracks when it is in foreground. Once in background, this app stops. Huawei requires you to explicitly allow the app working in background. To opt-in this option, go to Settings -> Protected App and select the FollowMee app.

For Xiaomi devices, you need two changes. First, open the Security app, choose Permissions -> Autostart and enable "FollowMee". Second, go to Settings -> Additional settings -> Battery & performance -> Manage apps battery usage -> Power saving mode. Turn this setting off.

For One Plus (or Oppo) phone, go to Settings -> Apps. Touch the configure icon on top of the screen. This enters to screen 'Configure apps'. You need to change the following three settings in this screen.
  • Go to Special Access -> Battery Optimization. Make sure it is not optimized.
  • Go to Special Access -> Unrestricted Data Access. Make sure it is enabled for the FollowMee app.
  • Go to Apps Auto-Launch. Make sure this setting is enabled. Allow auto-launch apps for the FollowMee app.
For Eonon GA2162 Android 6.0 Car GPS head unit, all apps are closed when they are not running in the foreground. Go to Settings -> Memory -> Background cleanup list, and uncheck "FollowMee". This will exclude FollowMee from background cleanup and allow it to run in the background.

If this GPS tracking app is behind your configured track interval, this might be related to the Power Saving setting of the device (please do not confuse with our app setting Power Saving Mode). Other devices might call it Battery Saver. Go to Settings -> Power Saving, or Settings -> Battery -> Battery Saver. The default selection is Smart, which causes the problem. Change it to Normal.

What should I do if the map page does not show up-to-date location?
Will this GPS tracking app continues to track my Android phone if it is terminated by a user?

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